Terms and Conditions

CLOS ST ANDRE 29390 SCAËR

GENERAL TERMS AND CONDITIONS OF SALE

1. PREAMBLE AND DEFINITIONS

These General Terms and Conditions of Sale (hereinafter referred to as "CGV") govern all contractual relationships between the company LE BORGNE-CAPTAIN Pierrette, registered under the number 30406417300111, whose head office is located at 3 Bis Rue Laënnec, 29390 SCAËR, France, and any natural or legal person (hereinafter referred to as "the Customer") making a purchase through the website https://www.chambres-dhotes-finistere29-bretagne.com/. This document was generated on December 12, 2025.

In these Terms and Conditions, the following terms shall have the meaning assigned to them below :

Company : refers to LE CLOS ST ANDRE, the commercial entity offering services for sale on the website.
"Site": refers to the website https://www.chambres-dhotes-finistere29-bretagne.com/ operated by the Company.
Customer : refers to any natural or legal person, whether consumer or professional, who places an order for services through the Site.
"Services": refers to the entire range of offerings available for sale by the Company on the Website.
"Order" : refers to any service request made by the Customer on the Website in accordance with these Terms and Conditions.
Agreement : refers to the legal accord between the Company and the Customer, governed by these Terms and Conditions.

These Terms and Conditions are accessible at all times on the Website and will prevail, if necessary, over any other version or contradictory document. The Company reserves the right to modify the Terms and Conditions at any time. The Terms and Conditions applicable are those in effect on the date of the Customer's order.

The customer declares that they have read and accepted these terms and conditions before placing their order. This acceptance is demonstrated by checking the corresponding box during the ordering process. Without this acceptance, it is technically impossible to continue with the ordering process.

2. LEGAL INFORMATION ABOUT THE SELLER

This document was generated on December 12, 2025, and contains the essential legal information regarding the seller, in accordance with the legal requirements in effect in France for e-commerce websites.

Company Name : LE CLOS ST ANDRE

Legal Status : Auto Entrepreneur

Registration Number: 30406417300111

VAT number: Not applicable

Physical Address: 3 Bis Rue Laënnec, 29390 SCAËR, France

Email for contact: contact@le-clos-st-andre.com

Phone number: 0298594216

Host name: AMEN

Hosting provider coordinates: 200 rue de la Croix Nivert, 75015, PARIS, France. Tel: 01 70 99 53 41 (Monday to Friday 9:00 - 18:00, local call rate). VAT number: FR29421527797

Publishing Director: Captain Pierrette

Share capital : Not applicable

This information is provided to ensure transparency and compliance with legal obligations related to online sales in France. It allows consumers to know the identity and contact information of the seller, thus facilitating any communication or complaint.

3. PURPOSE AND FIELD OF APPLICATION

These General Terms and Conditions of Sale (hereinafter referred to as "CGV") aim to define the rights and obligations of the parties in the context of online sales of services offered by LE CLOS ST ANDRE on the website accessible at the following address: https://www.chambres-dhotes-finistere29-bretagne.com/. These CGV apply, without restriction or reservation, to all sales concluded by LE CLOS ST ANDRE with consumers and non-professional buyers (hereinafter referred to as "the Customer" or "the Customers"), wishing to acquire the services offered for sale by the Seller on the aforementioned site.

These Terms and Conditions specify in particular the conditions for ordering, payment, delivery, and management of any returns for services ordered by customers. They constitute, along with the order form and any attached documents, the entirety of the contractual relationship between the parties.

The Customer is required to review these Terms and Conditions before placing any order. The choice and purchase of a service are the sole responsibility of the Customer. Acceptance of these Terms and Conditions is evidenced by a click of validation during the order process. This acceptance must be full and complete. Any condition contrary to these Terms and Conditions set by the Customer shall be null and void unless expressly accepted, regardless of when it was brought to the Seller's attention.

These Terms and Conditions are accessible at all times on the website and will prevail, if necessary, over any other version or contradictory document. The Seller reserves the right to modify these Terms and Conditions at any time. In case of modification, the applicable Terms and Conditions are those in effect on the date of the order placed by the Customer.

These T&C are written in the French language. In the event that they are translated into one or more languages, only the French text shall prevail in case of dispute.

4. CHARACTERISTICS OF PRODUCTS AND SERVICES

These General Terms and Conditions apply exclusively to the services offered by LE CLOS ST ANDRE on its website https://www.chambres-dhotes-finistere29-bretagne.com/. The services offered are described with the utmost precision possible to ensure complete and transparent information for consumers.

4.1 Description of Services

The services offered by LE CLOS ST ANDRE include, without limitation, consulting, training, and personalized support services. Each service is detailed on the website, including the objectives, content, duration, and implementation methods. The descriptions are provided for informational purposes and may be subject to modification to meet the specific needs of clients.

4.2 Availability of Services

Services are available for reservation according to the time slots indicated on the website. LE CLOS ST ANDRE commits to honoring reservations within the limits of availability. In case of unavailability of a service after the order is placed, the customer will be informed as soon as possible and will have the option to cancel the order or choose another time slot.

4.3 Compliance and Warranties

The services provided by LE CLOS ST ANDRE comply with French legislation in effect and applicable standards in the retail sector. In case of non-compliance of a service, the customer has a period of two years from the date of the service to assert their rights. Legal warranties of conformity and hidden defects apply in accordance with articles L.217-4 and following of the Consumer Code and articles 1641 and following of the Civil Code.

4.4 Modifications to Services

LE CLOS ST ANDRE reserves the right to modify the characteristics of the services offered, notably to adapt to technological or regulatory changes. These modifications will be communicated to clients via the website and will not affect orders already confirmed, unless the client agrees otherwise.

By accepting these General Terms of Sale, the customer acknowledges having reviewed the essential features of the services and agrees to abide by them. For any questions or additional information, the customer is invited to contact customer service at the email address contact@le-clos-st-andre.com or by phone at 0298594216.

5. PRICES AND PAYMENT TERMS

5.1. Display of Prices

The prices for the services offered by LE CLOS ST ANDRE are indicated in euros (€) including all taxes (TTC). The prices displayed on the sitehttps://www.chambres-dhotes-finistere29-bretagne.com/ include the value-added tax (VAT) applicable on the day of the order. Any change in the applicable rate may be passed on to the price of the services.

5.2. Price Review

LE CLOS ST ANDRE reserves the right to modify its prices at any time, while guaranteeing the customer the application of the price in effect at the time of order confirmation. Price modifications will not apply to orders already confirmed.

5.3. Payment Methods

Order payment is made by one of the following payment methods:

Bank card: The accepted cards are from the Carte Bleue, Visa, and MasterCard networks. Payment by bank card is secured by our payment gateway.
PayPal: The customer can choose to pay for their order using their PayPal account.
Cheque : Payment by cheque is accepted. The cheque must be issued by a bank domiciled in Metropolitan France and made payable to LE CLOS ST ANDRE. The mailing address for the cheque will be communicated to the customer at the time of the order.

5.4 Payment Security

To ensure payment security, LE CLOS ST ANDRE uses a secure payment service. Confidential data is directly transmitted in encrypted form to the bank's server without passing through our systems. LE CLOS ST ANDRE does not retain any banking information.

5.5. Payment Default

In case of non-payment, LE CLOS ST ANDRE reserves the right to suspend or cancel the order and/or the delivery of the services ordered by the customer. LE CLOS ST ANDRE also reserves the right to refuse to honor an order from a customer who has not fully or partially paid a previous order or with whom a payment dispute is being administered.

5.6. Billing

A detailed invoice is sent to the customer by email after order confirmation. The customer agrees to receive their invoices in electronic format.

6. ORDER PROCESS

6.1. Service Selection

The ordering process on the site LE CLOS ST ANDRE begins with the selection of the desired service by the customer. Each service is described in detail, including its main features, to allow the customer to make an informed choice.

6.2. Planning

Once the service is selected, the client is invited to choose from the available dates and times, if applicable. This step is crucial to ensure that the service can be provided according to the client's preferences and the availability of LE CLOS ST ANDRE.

6.3. Account Creation

To place an order, the customer must create an account on the site or log in to an existing account. This step secures personal information and facilitates order tracking. The customer must provide accurate and up-to-date information when creating their account.

6.4. Order

The customer is then invited to provide all necessary information to complete the order. This includes billing details and, if applicable, delivery information. The customer must verify the accuracy of this information before proceeding to payment.

6.5. Payment

Payment for the selected services is made through our secure payment gateway. LE CLOS ST ANDRE accepts payments by credit card, PayPal, and check. The customer must ensure that the payment is made under optimal security conditions. Once the payment is validated, the order is considered confirmed.

6.6. Reservation Confirmation

After payment validation, a reservation confirmation is sent by email to the customer. This email contains all the details related to the ordered service, including the date and time of service, as well as the specific terms of the service. The customer is invited to keep this email for future reference.

6.7. Service Delivery

The service is provided at the scheduled time or according to the terms described in the service conditions. LE CLOS ST ANDRE commits to respecting the agreed deadlines and conditions, subject to provisions regarding force majeure. The client is required to comply with the instructions provided for the proper execution of the service.

Note: The ordering process is designed to be simple and secure, thus ensuring an optimal user experience while complying with applicable legal requirements.

7. DELIVERY AND TIME FRAMES

This section details the delivery terms for the services offered by LE CLOS ST ANDRE on the site https://www.chambres-dhotes-finistere29-bretagne.com/. The delivery conditions are designed to ensure an efficient and satisfactory service in line with customer expectations.

7.1. DELIVERY ZONES

The services offered by LE CLOS ST ANDRE are available only within the French national territory. Any order placed outside this geographic area will not be honored.

7.2. DELIVERY TERMS

The delivery of services is carried out according to the terms agreed upon at the time of the order. Services are provided at the scheduled time or according to the specific conditions described at the time of the order. A reservation confirmation is sent by email, detailing the service specifics and the terms of delivery.

7.3. DELIVERY TIMES

Delivery times for services may vary depending on the nature of the service and availability. LE CLOS ST ANDRE commits to respecting the deadlines indicated at the time of the order, subject to availability. In case of delay, the customer will be informed as soon as possible and may choose to cancel the order if the proposed deadline does not suit them.

7.4. SHIPPING FEES

The delivery fees for the services are offered by LE CLOS ST ANDRE. No additional charge will be applied for the delivery of services in the covered geographic area.

7.5. LIABILITY IN CASE OF NON-DELIVERY

In case of non-delivery of the service on the scheduled date, the client is invited to contact LE CLOS ST ANDRE customer service at the email address contact@le-clos-st-andre.com or by phone at 0298594216. LE CLOS ST ANDRE commits to finding a satisfactory solution for the client, either by a new service provision or by refund.

These delivery conditions are established to ensure an optimal customer experience and guarantee the satisfaction of users of LE CLOS ST ANDRE.

8. RIGHT OF WITHDRAWAL

In accordance with applicable legal provisions, the customer has a period of fourteen (14) calendar days from the date of receipt of the service to exercise their right of withdrawal, without having to justify reasons or pay penalties. This right of withdrawal may be exercised by contacting LE CLOS ST ANDRE by email at the following address: contact@le-clos-st-andre.com or by phone at +33 (0) 298594216.

To exercise this right, the customer must notify their decision to withdraw in a clear and unambiguous manner. It is recommended to use the withdrawal form available on our website, although this is not mandatory.

Return Conditions: The service must be returned in its original condition, unused and unaltered, within fourteen (14) days following the communication of the withdrawal decision. The return fees are the customer's responsibility.

Refund: In the event of withdrawal, LE CLOS ST ANDRE will refund all payments received from the customer, including standard shipping costs, within fourteen (14) days of receiving the withdrawal notification. The refund will be made using the same payment method as that used by the customer during the initial transaction, unless the customer expressly agrees to a different method.

Exceptions: In accordance with Article L221-28 of the Consumer Code, the right of withdrawal may not be exercised for services that have been fully executed before the end of the withdrawal period and for which execution has begun after the consumer's prior express agreement and express waiver of the right of withdrawal.

For any questions regarding the exercise of your right of withdrawal, the LE CLOS ST ANDRE customer service is available to assist you.

9. LEGAL AND COMMERCIAL WARRANTIES

9.1. LEGAL WARRANTY OF CONFORMITY

In accordance with Articles L.217-4 and following of the Consumer Code, LE CLOS ST ANDRE undertakes to deliver a service in conformity with the contract and free of conformity defects at the time of delivery. The customer benefits from a two-year period following the delivery of the service to act under the legal guarantee of conformity. In case of conformity defect, the customer may choose between the repair or replacement of the service, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code.

9.2. LEGAL WARRANTY OF LATENT DEFECTS

Under Articles 1641 and following of the Civil Code, LE CLOS ST ANDRE is liable for the guarantee due to hidden defects of the service sold, which render it unfit for the use intended, or which reduce such use so much that the customer would not have acquired it, or would have paid a lesser price, had they known about them. The customer has a two-year period from the discovery of the defect to exercise this guarantee. In case of hidden defect, the customer may choose between the resolution of the sale or a reduction of the price in accordance with Article 1644 of the Civil Code.

9.3. COMMERICAL WARRANTY

In addition to legal warranties, LE CLOS ST ANDRE may offer specific commercial warranty. The terms, duration, and scope of this commercial warranty will be specified in the specific terms of sale or on the website. This commercial warranty does not deprive the customer of the aforementioned legal warranties.

9.4. EXCLUSIONS OF WARRANTY

Legal and commercial warranties do not cover defects resulting from misuse, negligence, accidents, or unauthorized modification of the service by the customer. Additionally, warranties do not apply in cases of non-compliance with usage instructions provided by LE CLOS ST ANDRE.

9.5. IMPLEMENTATION PROCEDURE FOR GUARANTEES

For any request related to the implementation of warranties, the customer is invited to contact LE CLOS ST ANDRE customer service at the following email address: contact@le-clos-st-andre.com or by phone at +33 (0) 298594216. The customer must provide all necessary information to process their request, including proof of purchase and a detailed description of the problem encountered.

10. RESPONSIBILITIES AND EXCLUSIONS

10.1 Seller's Liability

LE CLOS ST ANDRE commits to providing services in accordance with these General Terms of Sale and to complying with applicable legal obligations. The responsibility of LE CLOS ST ANDRE shall not be engaged in case of non-performance or poor performance of the contract due either to the customer's act, or to an insurmountable and unforeseeable act of a third party, or to a case of force majeure as defined in Article 11 of these terms.

10.2 Limitation of Liability

To the extent permitted by applicable law, LE CLOS ST ANDRE shall not be held responsible for indirect, intangible or consequential damages, including, but not limited to, loss of profits, revenue, data or use, resulting from the use or inability to use the services provided on the site https://www.chambres-dhotes-finistere29-bretagne.com/.

10.3 Exclusions of Warranty

LE CLOS ST ANDRE does not guarantee that the site will be free of errors or interruptions. Although we strive to keep the site accessible and functional, we cannot guarantee uninterrupted availability. LE CLOS ST ANDRE disclaims any responsibility for damages resulting from the use or inability to use the site, including interruptions, errors, or computer viruses.

10.4 Client's Obligations

The customer is responsible for verifying the accuracy of the information provided at the time of the order and must immediately report any errors. The customer is also responsible for the use of the services and agrees to comply with applicable laws and regulations. Any fraudulent or abusive use of the services may result in the suspension or termination of the customer's account, without prejudice to the damages and interest that LE CLOS ST ANDRE may claim.

10.5 Claims and Indemnification

The client agrees to indemnify and hold harmless LE CLOS ST ANDRE, its directors, employees, and partners, from any claim or demand, including reasonable attorneys' fees, arising from a third party due to the use of the services in violation of these General Terms and Conditions or the rights of third parties.

11. FORCE MAJEURE

In accordance with these General Terms and Conditions, LE CLOS ST ANDRE shall not be held responsible for the non-performance or delay in the performance of any of its obligations described herein, if such non-performance or delay results from a force majeure event as defined by French case law.

By force majeure, we mean any external, unforeseeable, and irresistible event beyond the control of THE CLOS ST ANDRE, rendering the performance of its contractual obligations impossible. This includes, without limitation, natural disasters, fires, floods, earthquakes, storms, acts of terrorism, wars, riots, strikes, pandemics, government or legal restrictions, and network or telecommunications outages.

In the event of such an occurrence, LE CLOS ST ANDRE undertakes to inform the client as soon as possible and to take all reasonable measures to mitigate the effects of the force majeure. If the impediment is temporary, the performance of the obligation is suspended until the force majeure event ceases. If the impediment is permanent, the parties will be released from their respective obligations, without compensation from either side.

It is understood that during the duration of the force majeure event, LE CLOS ST ANDRE will do everything possible to find an alternative solution allowing the normal resumption of its services as soon as possible.

12. INTELLECTUAL PROPERTY

12.1 Intellectual property rights

All elements present on the LE CLOS ST ANDRE website, including but not limited to, texts, images, graphics, logos, icons, sounds, software, and any other content, are protected by French and international intellectual property laws. These elements are the exclusive property of LE CLOS ST ANDRE or its partners, unless otherwise explicitly stated.

12.2 License agreement

Access to the LE CLOS ST ANDRE website does not confer any intellectual property rights on the elements of the site, which remain the exclusive property of LE CLOS ST ANDRE or its partners. The user is authorized to view the site and print pages for personal use, provided that the contents are not modified and all copyright notices and other property notices are retained.

12.3 Usage restrictions

It is strictly forbidden to reproduce, represent, modify, transmit, publish, adapt, on any medium, by any means, or exploit in any manner, all or part of the site without the prior written authorization of LE CLOS ST ANDRE. Any unauthorized use of the elements of the site constitutes counterfeiting and may engage the civil and criminal liability of its author.

12.4 Distinctive Signs

The trademarks, domain names, company names, trade names, commercial names, and logos appearing on the site are protected by intellectual property laws. They are the property of LE CLOS ST ANDRE or its partners. Any reproduction or use of these distinctive signs, in any manner, without prior written authorization from LE CLOS ST ANDRE, is strictly prohibited.

12.5 Third-party content

LE CLOS ST ANDRE may include on its site content owned by third parties or links to third-party websites. These contents and links are provided for informational purposes only. LE CLOS ST ANDRE does not guarantee the accuracy, truthfulness, or completeness of these third-party contents and disclaims any responsibility for their use.

12.6 Notice of violation

If you believe that your intellectual property rights have been violated by content posted on the LE CLOS ST ANDRE site, please contact our legal department at the following email address: contact@le-clos-st-andre.com. We will review your request and take appropriate action if necessary.

13. PERSONAL DATA PROTECTION

The protection of your personal data is a priority for LE CLOS ST ANDRE. This section details the measures we take to ensure the confidentiality and security of your personal information, in accordance with the General Data Protection Regulation (GDPR) and the Law on Information and Freedom.

13.1. Data Controller

The data controller for the personal data collected on the site https://www.chambres-dhotes-finistere29-bretagne.com/ is Capitaine Pierrette, whose contact information is provided in the seller’s legal information section.

13.2. Collected Data

We collect the following personal data when you use our website:

Identification information: last name, first name, email address, phone number.
Connection data: IP address, type of browser, connection time.
Transaction data: payment details, order history.

13.3. Purposes of the Processing

The personal data collected is used for:

Manage your orders and reservations.
Improve our services and your user experience.
Send commercial communications, subject to your prior consent.
Respect our legal and regulatory obligations.

Legal basis for processing

The processing of your personal data is based on the following legal grounds:

The execution of a contract for order and service management.
Consent for the sending of commercial communications.
Respect of a legal obligation for the conservation of transaction data.

13.5. Rights of the Data Subjects

In accordance with the GDPR, you have the following rights:

Right of access: You can request access to your personal data.
Right to rectification: You can request the correction of your inaccurate data.
Right to erasure : You can request the deletion of your data under certain conditions.
Right to restrict processing: You have the right to request the restriction of the processing of your data.
Right to object : You have the right to object to the processing of your data on legitimate grounds.
Right to data portability: You have the right to receive your data in a structured format.

To exercise these rights, please contact us at the following email address: contact@le-clos-st-andre.com.

13.6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure, or destruction.

13.7. Data Transfer

Your personal data is not transferred outside the European Union. In the event of future transfer, we commit to complying with applicable legal provisions and informing you in advance.

13.8. Cookies

Our site uses cookies to improve your user experience. You can manage your cookie preferences through your browser settings. For more information, please consult our cookie policy.

This section was updated on December 12, 2025 to reflect current legal requirements.

14. DISPUTES AND APPLICABLE LAW

These General Terms of Sale are governed by French law. In the event of a dispute regarding the interpretation, performance, or validity of these conditions, the parties agree to seek an amicable solution before initiating any legal proceedings.

In the event of failure of amicable resolution, the consumer is informed that they may resort to a conventional mediation procedure or any other alternative dispute resolution mechanism. In accordance with the provisions of the Consumer Code, the customer may contact the consumer mediator under the jurisdiction of the company free of charge:

Name of the mediator: FEVAD Consumer Mediation
Address: 60 Rue La Boétie, 75008 Paris, France
Website: www.mediateurfevad.fr

The customer can also use the European Commission's Online Dispute Resolution (ODR) platform, available at the following address: https://ec.europa.eu/consumers/odr.

In the absence of an amicable resolution or recourse to mediation, any dispute shall be submitted to the exclusive jurisdiction of the French courts, unless there is a mandatory legal provision to the contrary.

It is noted that these General Terms of Sale were generated on December 12, 2025, and may be modified at any time. Modifications will be applicable as soon as they are posted on the site https://www.chambres-dhotes-finistere29-bretagne.com/.

15. CUSTOMER SERVICE AND MEDIATION

At LE CLOS ST ANDRE, we commit to offering quality customer service and responding to all inquiries or concerns from our customers quickly and effectively. For any information request, complaint, or assistance, you can contact our customer service via the following methods:

Email: contact@le-clos-st-andre.com
Phone: 0298594216
Postal address: 3 Bis Rue Laënnec, 29390 SCAËR, France

We strive to respond to all requests within 48 business hours. In case of a dispute, we invite you to contact us directly to find an amicable solution.

15.1. MEDIATION

In accordance with the provisions of the Consumer Code regarding the amicable resolution of disputes, LE CLOS ST ANDRE adheres to the consumer mediation service. After a preliminary written approach by consumers towards LE CLOS ST ANDRE, the Mediation Service may be contacted for any consumer dispute that has not been resolved. To find out the procedures for contacting the Mediator, you can consult the following website: https://www.economie.gouv.fr/mediation-conso.

Consumer mediation is free, except for any possible fees for assistance from a third party of their choice. The mediator is obligated to remain neutral and impartial, and commits to handling the case within a reasonable time frame.

In the event that mediation fails, the consumer retains the possibility of bringing the matter before the competent courts to resolve the dispute.

THE CLOS ST ANDRE

Updated on December 12, 2025